Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owner about how users interact with their platform.
Cookies allow websites to recognise your device and remember certain information about your preferences or past actions. This helps deliver a faster, more personalised experience every time you return to the site.
How cookies work: When you visit AllUpiPay, your browser requests a page from our server. Our server responds by sending the page content along with one or more cookies, which your browser stores locally. On your next visit, your browser automatically sends those cookies back to us so we can recognise you.
AllUpiPay uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) for a variety of purposes that help us deliver and improve our financial services. Specifically, we use them to:
- Keep you securely signed in to your AllUpiPay account across sessions.
- Remember your language, currency, and display preferences so you don't need to reset them on every visit.
- Understand how you use our platform so we can fix bugs, improve performance, and build better features.
- Detect and prevent fraudulent activity, unauthorised access, and security threats in real time.
- Measure the effectiveness of our marketing campaigns and promotional content.
- Ensure our website displays correctly across different browsers and devices.
- Comply with legal and regulatory obligations related to tracking and record-keeping.
We use four categories of cookies. Each serves a different purpose, and some require your consent before they are placed on your device.
Strictly necessary for the website to function. They enable core features like secure login, account access, and session management. These cannot be disabled.
Help us understand visitor behaviour, popular pages, traffic sources, and error rates. We use tools like Google Analytics to collect this data anonymously.
Remember your personalised settings such as language, currency, time zone, and interface preferences so your experience is consistent across visits.
Track your activity across websites to serve relevant advertisements and measure the performance of our marketing campaigns. These require explicit consent.
In addition to our own cookies, we may allow certain trusted third-party services to place cookies on your device when you use our platform. These third parties have their own privacy and cookie policies which we encourage you to review.
- Google Analytics: Used to collect anonymised usage statistics and traffic insights to help us improve the platform.
- Google Ads / DoubleClick: Used to measure the effectiveness of our advertising campaigns and to deliver relevant ads on third-party sites.
- Hotjar: Used to record session behaviour and heatmaps to understand how users navigate our interface.
- Stripe / Payment Processors: Essential cookies placed by our payment partners to facilitate secure transaction processing.
- Intercom: Used to enable our live chat and customer support functionality within the platform.
- LinkedIn Insight Tag: Used to track conversions and retarget users who have visited our site via LinkedIn campaigns.
Third-party control: We do not control the cookies placed by third-party services. Please refer to each provider's cookie policy for full details on how they collect and use data.
Cookies vary in how long they remain on your device. We use two types based on their lifespan:
- Session Cookies: These are temporary cookies that exist only during your active browsing session. They are automatically deleted from your device when you close your browser. Session cookies are primarily used to maintain your logged-in state and to support secure navigation through the platform.
- Persistent Cookies: These cookies remain on your device for a defined period after your session ends — typically ranging from 30 days to 2 years depending on the purpose. They are used to remember your preferences and provide a consistent experience on return visits.
Retention periods: Essential session cookies expire immediately on browser close. Analytics cookies are typically retained for 13 months. Marketing and preference cookies are retained for up to 24 months or until you clear them manually.
You have full control over which non-essential cookies are placed on your device. There are several ways to manage your cookie preferences:
- Cookie Consent Banner: When you first visit AllUpiPay, a cookie consent banner allows you to accept all cookies, reject non-essential cookies, or customise your preferences by category.
- Cookie Preference Centre: You can revisit and update your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our website.
- Browser Settings: Most browsers allow you to block or delete cookies directly through their settings. See Section 7 for browser-specific instructions.
- Opt-Out Tools: For analytics and advertising cookies, you may also use industry opt-out tools such as the Google Analytics Opt-out Browser Add-on or the IAB Opt-Out Portal.
You can configure your browser to block or delete cookies at any time. The steps vary depending on which browser you use. Below are links to cookie management instructions for the most popular browsers:
Please note that blocking all cookies through your browser settings may prevent some features of AllUpiPay from working correctly, including secure login and transaction processing.
In accordance with the UK Privacy and Electronic Communications Regulations (PECR) and the UK GDPR, we obtain your consent before placing any non-essential cookies on your device. Our consent mechanism works as follows:
- On your first visit to AllUpiPay, a cookie consent banner is displayed prominently at the bottom of the screen.
- You may choose to accept all cookies, reject all non-essential cookies, or open the preference centre to choose by category.
- Your consent preferences are stored for 12 months, after which you will be asked to renew your preferences.
- You may withdraw or update your consent at any time by clicking "Cookie Settings" in the website footer.
- We do not use pre-ticked boxes, implied consent, or dark patterns to obtain your agreement. Consent is always freely given, specific, informed, and unambiguous.
Legitimate Interest: Essential cookies do not require consent as they are strictly necessary to deliver the service you have requested. All other cookie categories require explicit opt-in consent from you.
While you have the right to disable or delete cookies, doing so may affect your experience on the AllUpiPay platform. The table below summarises the potential impact by cookie type:
- Essential Cookies Disabled: You will not be able to log in, complete transactions, or use core account features. We strongly advise against blocking these.
- Analytics Cookies Disabled: We will be unable to measure site performance accurately. This does not directly affect your user experience but limits our ability to improve the platform.
- Preference Cookies Disabled: Your language, currency, and display preferences will not be saved between sessions. You may need to re-enter these settings each time you visit.
- Marketing Cookies Disabled: You will still see advertisements, but they will be less relevant to your interests. You will also not be tracked across third-party websites.
Please be aware: Disabling essential cookies will prevent you from accessing your AllUpiPay account entirely. If you experience issues after changing your cookie settings, please clear your browser cache and try again.
We may update this Cookie Policy from time to time to reflect changes in our use of cookies, applicable laws, or our business practices. When we make changes, we will update the "Last Updated" date at the top of this page.
If we make significant changes to how we use cookies — particularly if we introduce new categories of cookies that require your consent — we will notify you via a cookie consent banner on your next visit to the site.
Stay informed: We recommend reviewing this Cookie Policy periodically to stay up to date. Continued use of our platform after changes are posted constitutes your acceptance of the updated policy, where no additional consent is required.
If you have any questions, concerns, or requests regarding this Cookie Policy or the use of cookies on our platform, please do not hesitate to contact us:
- Email: privacy@AllUpiPay.com
- Phone: +44 45 7200 8200
- Address: L.K. Road, Vashi – 410200
- Support Hours: Monday – Friday, 9:00 AM – 6:00 PM GMT
You may also contact the Information Commissioner's Office (ICO) at ico.org.uk if you believe your cookie rights have not been respected.
By continuing to use AllUpiPay's platform, you acknowledge that you have read and understood this Cookie Policy and agree to our use of cookies as described herein.